KnowBE4 PhishER Review.
Before KnowBe4 PhishER, our SOC analysts would manually investigate hundreds of suspect/phishing emails reported by end-users that would …
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What is KnowBe4 PhishER/PhishER Plus?
PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and…
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Popular Features
- Company-wide Incident Reporting (52)7.878%
- Live Response for Rapid Remediation (55)7.878%
- Centralized Dashboard (62)7.878%
- Machine Learning to Prevent Incidents (54)7.777%
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1001-2000 Monthly Pricing Per Seat
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- Setup fee optional
For the latest information on pricing, visithttps://www.knowbe4.com/pricing-phisher
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- Premium Consulting/Integration Services
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What is KnowBe4 PhishER/PhishER Plus?
PhishER is a platform for managing the high volume of potentially malicious email messages reported by users. With automatic prioritization of emails, PhishER aims to help InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.
PhishER is a web-based platform with critical worksteam functionality that serves as a phishing emergency room to identify and respond to user-reported messages. With PhishER, users are able to automate the workstream of 90% of reported emails that are not threats, freeing up incident response resources.
PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button. PhishER Plus is an upgraded subscription level that includes all of the features from PhishER with additional enhancements and AI-validated crowdsourced data. PhishER Plus was developed to help supercharge an organization’s email security defenses. It does this by automatically blocking phishing attacks that traditional Security Email Gateways (SEGs) miss and removes these missed threats from users’ inboxes.
KnowBe4 PhishER/PhishER Plus Features
Incident Response Platforms Features
- Supported: Company-wide Incident Reporting
- Supported: Integration with Other Security Systems
- Supported: Centralized Dashboard
- Supported: Machine Learning to Prevent Incidents
- Supported: Live Response for Rapid Remediation
Additional Features
- Supported: Automatic Message Prioritization
KnowBe4 PhishER/PhishER Plus Screenshots
KnowBe4 PhishER/PhishER Plus Video
Introduction to PhishER
KnowBe4 PhishER/PhishER Plus Integrations
KnowBe4 PhishER/PhishER Plus Competitors
KnowBe4 PhishER/PhishER Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
KnowBe4 PhishER/PhishER Plus Downloadables
Frequently Asked Questions
PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.
Cofense Triage, Infosec IQ, and Proofpoint Threat Response Auto-Pull are common alternatives for KnowBe4 PhishER/PhishER Plus.
Reviewers rate Company-wide Incident Reporting and Centralized Dashboard and Live Response for Rapid Remediation highest, with a score of 7.8.
The most common users of KnowBe4 PhishER/PhishER Plus are from Mid-sized Companies (51-1,000 employees).
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March 19, 2024
KnowBE4 PhishER Review.
Before KnowBe4 PhishER, our SOC analysts would manually investigate hundreds of suspect/phishing emails reported by end-users that would slip our perimeter defense. After implementing the PhishER SOAR platform, we could automate the process end-to-end by categorizing the reported emails as benign, spam, and threat emails, including integration with our ticketing platform. This has saved hundreds of our security analysts' hours and enabled them to act immediately on critical threat phishing emails.
- Categorization of suspect emails to Benign, SPAM and Threat.
- Integration to VirusTotal, Ticketing platform.
- Smart Dashboards.
- Canned auto - response email to end-users.
- AI/ML algorithm could be improved to reduce false positives and increase auto-resolved suspect emails.
Being in the financial services industry, our employees have to always be on alert for phishing and social engineering scams. KnowBe4 PhishER gives our security team the visibility it needs to quickly identify and remove potential email-based threats. It protects our organization and saves us a lot of time, money, and headaches.
- Simple, easy to use. Minimal training required.
- Helps you focus on the most important vs. reviewing thousands of emails.
- Doesn't require a full-time resource.
- Ability to integrate/share data with other SIEM solutions.
March 13, 2024
KnowBe4 PhishER is a great service
Having been the victim of ransomware attacks at my previous organization, I knew the importance of having my users trained to know the threats they would be facing in the digital world. That's why I chose KnowBe4 PhishER. We use KnowBe4 PhishER to train users on what a phishing attempt looks like, what to do if they see something that doesn't look right, and how to stay safe in a digital world. This keeps our network safer from outside threats.
- Allows users to notify admins of a phishing email
- Helps us train our users on proper email usage
- Gives us information on what kind of emails are being reported
- KnowBe4 PhishER could have a simpler login process
- Email notifications would be nice
- A phish confidence level on the emails reported could be useful
The school has implemented the PhishER add-on for easily reporting suspicious emails. PhishER’s tools analyze these reports, reducing the workload on IT staff. PhishER streamlines the process of identifying, reporting, and responding to phishing attempts, thus saving valuable IT resources. PhishER is integrated into the school’s Gmail and IT security systems to prevent attacks through end user awareness and reporting.
- The platform offers a simple, one-click reporting button for end-users.
- Allows teachers to report suspicious emails without needing technical expertise.
- The IT department is able to review all suspicious email in one dashboard.
- Enhancing the automated response capabilities, such as directly initiating remediation processes or integrating with other cybersecurity tools, could further streamline the threat management process.
- Implementing a feedback system where users can be informed about the outcome of their reported emails might encourage more proactive engagement.
- the reporting tool is not as streamlined on mobile devices as it is on desktops. Enhancing mobile functionality would be beneficial
December 27, 2023
KnowBe4 PhishER Review
Score 10 out of 10
Vetted Review
Verified User
We utilize it to combat phish email threats. We currently receive daily phishing attempts via email all throughout the firm, from executive levels all the way down to our basic users. All of our mailboxes are currently monitored by KnowBe4 PhishER, and users also have the ability to report phish emails using the Phish Alert Button.
- Flag Phish Emails
- Allow administrative action on flag
- Automated action on flagged items classified as phishing
December 18, 2023
Save your security team from burnout
We have the Phish Alert Button as part of our subscription. My team was overwhelmed by the alerts sent by users. PhishER, uses automation to cut down on the amount of alerts we need to handle, leaving us with only the high priority or outliers.
The ROI is rapid and your security team will be able to focus on higher value tasks. It is worth the time to work with a KnowBe4 engineer to fine tune the policies for your environment.
Looking forward to seeing how KnowBe4 can integrate AI into this product for even more automation.
The ROI is rapid and your security team will be able to focus on higher value tasks. It is worth the time to work with a KnowBe4 engineer to fine tune the policies for your environment.
Looking forward to seeing how KnowBe4 can integrate AI into this product for even more automation.
- Reduces the noise vs signal ratio
- Saves your team time
- Encourages users to report phishing emails
- Automates a task that your team hates doing
- Improve AI for greater filtering
- Better explanations of the policy settings and rules and how to tweak them for increased results
- Automated gamification/rewards for end users to encourage reporting actual phishing
- Automate sending executive level reports to maintain c-suite support and show ROI
August 04, 2023
End users can help themselves!
Easy to navigate for the end user. They are able to keep working in the same place and reporting phishing. In addition, we no longer have a clogged helpdesk ticket system with spam messages. Our IT can focus on the their tasks and leave spam to the system. In addition, we are able to easily doing monthly phishing tests increasing our cybersecurity training and awareness.
- Keeps users in the same environment they are used to
- Eliminates a lot of unnecessary helpdesk tickets
- Allows for standardized phishing tests
- Would be nice if it could analyze links and report back if a link is deemed safe.
August 04, 2023
Unlocking Resources. KnowBe4 PhishER Simplifies Security
Phishing is a constant battle. PhishER helps augment our security team by giving us the ability to automate tasks. We're able to use the built-in AI and ML to review reported or suspected phishing messages and take action on them without the need for a Security Analyst to review each report individually.
- Automation
- Reporting
- Security
- Blacklist integration
July 26, 2023
Phish ER to the rescue
Score 10 out of 10
Vetted Review
Verified User
We have a high rate of items reported via Phish ER (approximately 1000 a month) for a department of 2 people.
We setup rules in Phish Alert to respond to the most common items reported.
We have also setup rules to all the InfoSec team to focus on those emails that have not been responded to and/or actual threats.
By utilizing Phish ER we have been able to take reduce the amount of time spent addressing items report from 2 hours a day down to < 20 minutes.
Additionally with the recent update to allow us to push blocks to M365 we are seeing a large reduction in the number of spam and scam emails.
- Minimal false positives
- Ease of use in defining and designing flows
- Ease of use in defining and designing response templates
- Reporting - the reports in place are useful but allowing for more details would be helpful
- More Quick Actions
July 25, 2023
Automated Email and Incident Response Solution!
We use KnowBe4 PhishER as part of our email analysis when users report emails to the team and also have some visibility what users report and how often. Some business problems this product addresses is the need to free up team resources to review emails on a daily basis. Another problem this product addresses is that it creates additional flexibility within the overall workflow. For example, when a ticket needs to get created internally for review, it's just one click of a button. This product helps automate some of our tasks that would normally be a manual effort.
- Provides high level reporting
- Integration with ticketing system such as Jira
- The flexibility of creating rules that align with various workflows
- Easy to use interface
- The number of action items could be expanded to include more functionality
- The option to schedule reports and send to various team members to eliminate the need to go into the console on a weekly or monthly basis
- Additional widgets to expand the dashboard functionality
We are already using KnowBe4 Security Training, and after some time we decided to add the KnowBe4 PhishER tool to be able to automatically get users' phishing email submissions scanned and sorted. It solves the problem of having to go through each of the users' submitted emails on their own and saves us a lot of time.
- As an add-on to KnowBe4's Outlook plug-in, it can simplify researching phishing messages.
- It has saved hours of time on our help desk and staff researching emails.
- It takes human error out of the mix when researching messages.
- It seems a lot of new messages are not categorized yet so newer phishing messages may have to be hand checked.
- As an add-on to our existing KnowBe4 products, it was a good deal but on its own is expensive.
- The interface is nice but makes it tough to get low-level detailed info.